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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Free Shipping by insured post to anywhere in the UK. ( for deliveries outside the UK call 020 8332 7774 for a quote,.
- Privacy & Security
- We do not share our customer information with any third party or service. Your details are retained exclusively by Neal Gray. Your security of credit card payment details is also guaratneed as Neal Gray payments are taken through PayPal..
- Returns & Replacements
- In the event of your not being entirely satisfied we will refund your payment in full. Just return the goods , unworn, in the original packaging within 30 days and you will receive a ful refund. (this does not affect your statutory rights). In the event of goods being fualty, then please retunr them by insrued post and they will be replaced immediately.
- Ordering
- All orders received are despatched within 48 hours of payment being received , if the goods are in stock. If the goods are not in stock we will call or email you to advise you of the earliest delviery date..
- Payment, Pricing & Promotions
- All prices quoted are inclusive of VAT and postage is free, We run promotions from time to time when clearling out old and discontinued stock lines to make way for new lines,. please look in the SALE category to see the curretn items on promotion..
- Viewing Orders
- Please call us on 020 8332 7774 if you need further details or more visuals of the products you wish to order..
- Updating Account Information
- For ease of ordering and re-ordering we suggest you register with us. To regsiter , log on regsiter and complete the form.
