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On line payments - To process online payments we use Paypal for secure credit card handling. (Except for loose diamonds for which payment can be made by credit card over the phone or by sending a personal cheque)

Delivery time - We aim to despatch all orders within 5 working days. (unless otherwise indicated). If you require a more urgent delivery then please email richmond@nealgray.co.uk or call (020 8332 7774). If the item you ordered is going to be despatched in more than 5 days, we shall contact you first with an expected despatch date
Delivery charges - FREE. All deliveries in the UK are FREE OF CHARGE. For INTERNATIONAL deliveries there may be a charge. For more information please call us first on +44; 208 332 7774 or email us at richmond@nealgray.co.uk
Refunds and returns - If for any reason your are not satisfied with your purchase, please return the goods within 30 days and we will refund you in full. Alternatively if you prefer, we will send a replacement or exchange it for some other goods. Goods returned must by unworn, in showroom condition and in the original packaging.. ( note that your statutory rights are not affected)
Privacy policy - We use the information we collect lawfully and we will not pass on your information to any other person or organisation. Any personal information will be held securely.
We accept the following payment methods...